Terms & Conditions of Sale

Last updated: [date]

1. About us

Levello Limited, company number [ ], VAT number [ ], registered office [address]. Contact [email/phone].

2. Prices

Prices are in pounds sterling. Prices shown to consumers include VAT; trade and specifier prices are shown excluding VAT. [Delivery charges as shown at checkout.]

3. Orders

Your order is an offer to buy. A contract is formed when we confirm your order by email.

4. Delivery

[Delivery areas, lead times and how we deliver.]

5. Your right to cancel (consumers buying online)

You may cancel within 14 days starting the day after you receive the goods, without giving a reason. Tell us at [email]. You then have a further 14 days to send the goods back. We refund the price and standard delivery within 14 days of receiving the goods back (or evidence you sent them). We do not charge a restocking or handling fee on cancellations. We may reduce the refund if the goods have lost value because they were handled more than needed to check them. [State who pays return postage.]

The right to cancel does not apply to goods made to your specification or clearly personalised. [Compliance to confirm which products/configurations this covers.]

6. Faulty goods

Your rights under the Consumer Rights Act 2015 are not affected. If goods are faulty you can reject them for a full refund within 30 days of the latest of delivery, ownership passing to you, or our telling you installation we carried out is complete; after that you are entitled to a repair or replacement. No fees apply to faulty returns.

7. Other returns

Returns outside the rights in sections 5 and 6 — for example change of mind after the cancellation period, or purchases by trade customers — are at our discretion. Goods must be unused, uninstalled and in their original packaging, and a handling fee of 25% of the price is deducted from any refund.

8. Specifier programme

[Separate terms: trade discount, customer discount links, commission credited once the project is signed off as installed and the return period has passed, cash payment option less a 5% handling fee.]

9. Liability and law

[Limitation of liability.] These terms are governed by the law of England and Wales.